Can I collect from depot as I’m not available during the day at home?
Leather Designer2021-10-24T12:34:12+00:00Unfortunately we are unable to personally contact local courier depots due to logistics. However if you do need to arrange collection, please make this request directly to the courier when they contact you after the first delivery attempts have been made or from the missed delivery calling card. Contact us if you have trouble contacting the courier so that we may assist you to the best of our ability
What if I have not received my delivery after 14-21 working days?
Leather Designer2021-10-24T12:28:11+00:00Firstly, check status of delivery using your tracking details. It may be the courier may have attempted delivery and has either had trouble finding your address or has not found anyone available to accept delivery on your behalf as it must be signed for. They will contact you on the daytime contact number you provided upon order. Failing that, contact us confirming your address and send us your best reachable daytime telephone number. We will pass this on to the courier service who will attempt contact with you directly to rearrange delivery. Please bear in mind this process may take a few days, and that we do not retain information on local courier collection depots
How do I know when my order has been shipped?
Leather Designer2021-10-24T12:31:24+00:00Once your order has been shipped from our end we will send you a dispatch notification giving an estimate timeframe for delivery.
Why does it take 14-21 business days for delivery of your leather motorcycle suits, jackets or trousers?
Leather Designer2021-10-24T12:25:09+00:00We are a direct online retailer and in order to keep prices low we often process and dispatch orders to be sent directly from our international factory base on a supply to order basis. This is reflected in the low upfront purchase prices for you to enjoy for our leather apparel.
When will my order get shipped?
Leather Designer2021-10-24T12:21:28+00:00If you have ordered non-leather apparel, biker gloves, motorcycle boots or accessories, this usually takes 6-10 working days for mainland UK delivery. For all other bulky leather purchases i.e. suits, jackets and trousers, delivery is on average 14-21 business days from date of payment (this extends to 30 days international orders)